Widerrufsrecht

# Germany

# Refund and Return Policy
**Last updated: 2026-09-04**

## 1. Scope and Mandatory Rights
This policy applies to consumer orders in Germany under German and European Union consumer law, the BGB, GDPR and German data-protection law. Mandatory consumer rights are not limited by this policy.

## 2. Right of Withdrawal
For eligible distance purchases, customers may withdraw without giving a reason within 14 calendar days after delivery. Send a clear statement to the customer service email TjaardKraaikamp@gmail.com before the deadline.

The applicable return window used by this store is **14 calendar days after delivery**. Where this is a voluntary commercial period rather than a statutory right, it is additional to and does not replace mandatory remedies.

For orders containing several goods delivered separately, or goods delivered in several lots or pieces, the statutory period begins from receipt of the last applicable good, lot or piece where the governing law so provides. After giving a valid statutory withdrawal notice, the customer must send the goods back within the separate return-dispatch period required by applicable law.

## 3. Return Eligibility and Product Condition
For a statutory withdrawal, customers may inspect goods only to the extent necessary to establish their nature, characteristics and functioning, as they could reasonably do in a shop. Opening the original packaging does not by itself remove the statutory right. Where legally permitted and after proper pre-contract information, the customer may be responsible for diminished value caused by handling beyond what is necessary for that inspection. Stricter unused, tag and original-packaging conditions apply only to any separately identified voluntary commercial return benefit and never restrict statutory rights.

## 4. Return Procedure
Please contact the customer service email before returning goods so that we can provide practical return instructions. Include the order number and item; photographs may be requested for damaged or incorrect goods. **Prior authorization is not required to exercise a statutory right of withdrawal.** A clear statement sent within the deadline is sufficient. Goods should then be returned by mail to the address below within the applicable return period.

Refusing delivery or failing to collect a parcel does not by itself constitute an unambiguous statutory withdrawal notice. Customers should send a clear withdrawal statement through an available channel. Any return reference or label we provide is intended to identify and process the parcel efficiently and does not restrict a mandatory right.

**Return address and business details:**
Reg. Beslagsmed Dea Høm
Østervandetvej 17
8620 Kjellerup
Denmark
Registration Number: 45026043
Country: Denmark
Customer Service Email: TjaardKraaikamp@gmail.com
Customer Service Phone: +45 51 92 26 58

## 5. Return Shipping Costs
For a non-defective change-of-mind return, the customer bears the direct return cost where the law permits this and the obligation was disclosed before purchase. We provide a prepaid label and bear required costs for defective, damaged or incorrectly supplied goods. No restocking fee is charged for exercising a statutory withdrawal right. Any stronger local right prevails.

Where we issue a prepaid label, it must be used in accordance with the supplied instructions. The policy shown before purchase determines whether a change-of-mind return label is free or whether its disclosed direct cost may be deducted. We do not impose a restocking fee for a valid statutory withdrawal.

## 6. Refunds and Payment Method
After receiving the returned goods, we inspect them and confirm the refund. This inspection does not limit the statutory right of withdrawal. Any legally permitted deduction for diminished value will be explained to the customer. Refunds are processed within **14 calendar days** to the **original payment method**. For a statutory EEA withdrawal, reimbursement is made without undue delay and no later than 14 calendar days days after we are informed of the withdrawal; where lawful, reimbursement may be withheld until the goods or evidence of return are received. Standard outbound delivery is reimbursed where statutory withdrawal law requires it; premium delivery upgrades need not be reimbursed beyond the standard-delivery amount. Banks and card providers may need additional processing time after we issue the refund.

## 7. Exchanges
Exchanges are accepted subject to stock availability. The fastest method is to complete the approved return and place a new order. A refund is provided where a replacement is unavailable.

## 8. Damaged, Defective or Incorrect Goods
Report problems promptly with the order number and evidence. Remedies may include repair, replacement, price reduction or refund under applicable law.

## 9. Exceptions
Statutory exceptions are interpreted narrowly. They may include perishable goods; genuinely custom-made or personalised goods; sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery; and other specific exceptions provided by applicable law. A discount or sale price does not by itself remove statutory withdrawal or legal-guarantee rights.

## 10. Cancellation and Withdrawal Effects
Orders may be cancelled before dispatch by contacting customer service. Once dispatched, an order cannot normally be cancelled through shipping, but the customer may use this return policy and all statutory withdrawal rights.

## 11. Statutory Guarantee
Customers retain a minimum 2-year legal guarantee for lack of conformity. The applicable statutory hierarchy of repair, replacement, price reduction, termination and refund remains unaffected.

For EEA consumer sales, the objective conformity assessment also includes the repairability a consumer may reasonably expect from goods of that type. Where repair is performed as the statutory remedy, the applicable seller-liability period is extended once by **12 months**, subject to the national law implementing Directive (EU) 2024/1799 and any stronger local protection.

## 12. Contact
Contact customer service by email at TjaardKraaikamp@gmail.com or by phone at +45 51 92 26 58.

We aim to respond to customer-service enquiries within **1–2 business days**, Monday through Friday excluding applicable public holidays. This service target does not shorten or suspend any statutory deadline.

## 13. Return Address
Returns should be sent only to the return address confirmed in the instructions so that they can be identified correctly. Unless a different lawful return facility is communicated for the order, the business return address is:

Reg. Beslagsmed Dea Høm
Østervandetvej 17
8620 Kjellerup
Denmark
Registration Number: 45026043
Country: Denmark
Customer Service Email: TjaardKraaikamp@gmail.com
Customer Service Phone: +45 51 92 26 58

## Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional; any other clear withdrawal statement is also valid.)

To: Reg. Beslagsmed Dea Høm, Østervandetvej 17, 8620 Kjellerup, Denmark; customer service email: TjaardKraaikamp@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

- Goods ordered: ______________________________
- Order number: ______________________________
- Ordered on / received on: ___________________
- Consumer name: _____________________________
- Consumer address: __________________________
- Date: ______________________________________
- Signature (only if submitted on paper): _____

## Electronic Withdrawal Function for Germany
During the statutory withdrawal period, https://falqorin.shop must keep a prominent and easily accessible online function labelled **“Vertrag widerrufen”** (or an equally unambiguous expression). The confirmation action must be labelled **“Widerruf bestätigen”** (or equivalent), and an electronic receipt containing the withdrawal details, date and time must be sent immediately on a durable medium. Email and the model form remain additional ways to withdraw.

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# Austria